OUR POLICIES

Policies for Hockey Plus, from custom orders and shipping to returns and exchanges. You will find everything you need to know here. If you still have questions, feel free to contact customer service directly by phone or email.

Returns and Exchanges Policy

Hockey Plus does not believe in charging the customer extra fees for the sake of making an easy profit. Please contact our store if you have additional questions not covered by our policies. You can call us directly at 1-800-599-2440.

  • Please use this form to receive a Return Authorization (RA #) number before returning any items. No items will be returned without a proper RA# issues by Hockey Plus.
  • Get a Return Authorization number here.
  • All Returns must be made within 60 days of the original order date.
  • There are no restocking fees when exchanging at Hockey Plus.
  • For any return made to a customers credit card, there will be a 3% credit card processing fee. This fee is to cover Hockey Plus for the credit card processing fees incurred from the processing banks.
  • For any return in which an item had free shipping, a deduction against the return shall include the cost of the actual shipping amount.
  • Customer is responsible for all shipping charges on exchanges, from the customer to Hockey Plus and Hockey Plus back to the customer.
  • There are absolutely no returns on Jocks or Under Garments.
  • We will process your refund within 7 days of receipt. Please allow up to 2 business days for the credit to appear on your credit card statement.
  • All Returns must be shipped back to:
    3989 Sunnycrest Drive, Unit C
    Harrisburg, Pennsylvania 17109

Price Matching Policy

Hockey Plus believes in providing the best pricing available in the business. If you see the same in-stock product on another web site for a lower price, please call 1-800-599-2440 or e-mail us at info@hockeyplusinc.com. You will feel confident in knowing Hockey Plus has a no hassle policy for price matching. For any price matching, we do require the competitor to have the product in stock. Due to variable exchange rates, the competitor must be USA based company.

Domestic Shipping Policy

Hockey Plus does not believe in charging the customer extra fees in shipping for the sake of making a easy profit. Please contact customer service if you feel that your shipping fees were not within our guidelines:

  • There are no handling charges at Hockey Plus
  • If there is an oversize shipping charge associated with the items you are purchasing, you will be responsible for those additional charges.
  • Hockey Sticks do require a $15.00 over-sized shipping fee. While we do cover the standard shipping charges over $99, the additional fee for oversized boxes applies to Goalie Sticks only.
  • Please allow up to 2 (two) business days for ground orders to ship.
  • Ground order typically deliver in 5 to 7 business days (Saturday and Sunday are NOT business days).
  • Orders with different billing and shipping addresses will not be released until proper verification can be provided.
  • Shipping days include business days only: Monday through Friday. Saturday and Sunday do not represent business days in accordance with Fed-Ex and UPS guidelines.
  • For expedited shipping, Next Day, 2 Day or 3 Day, orders placed by 10:00AM EST will ship the same day on most occasions. Any order placed after 10:00AM EST will ship the following business day.
  • PO/FPO Orders: Orders shipped via USPS Priority Mail
  • The customer assumes responsibility for any duty, taxes, and customs charges. These costs require payment upon receipt of the shipment. The customer agrees to pay charges for any refused shipments.
  • Any order that is being sent to a freight forwarding company or pickup location (PO Box, UPS Store, etc) will be put on a minimum 30 day hold.  This is to protect the end card holder and Hockey Plus against credit card fraud.

International Shipping Policy

Hockey Plus offers International Customers the best customer service allowed. Please contact customer service at info@hockeyplusinc.com for any International purchasing or shipping questions. The customer assumes responsibility for any duty, taxes, and customs charges. These costs require payment upon receipt of the shipment. The customer agrees to pay charges for any refused shipments.

  • Hockey Plus will run a credit card verification on each international order. This is to provide safety from fraudulent behavior to both our customers and Goalies Plus.  Each order will be subject to a risk management screening.
  • Any order that is being sent to a freight forwarding company or pickup location (PO Box, UPS Store, etc) will be put on a minimum 30 day hold.  This is to protect the end card holder and Hockey Plus against credit card fraud.