Returns and Exchanges Policy
Hockey Plus does not believe in charging the customer extra fees for the sake of making an easy profit. Please contact our store if you have additional questions not covered by our policies. You can call us directly at 1-800-599-2440.
- Please call us to receive a Return Authorization (RA #) number before returning any items. No items will be returned without a proper RA# issues by Hockey Plus.
- All Returns must be made within 60 days of the original order date.
- There are no restocking fees when exchanging at Hockey Plus.
- For any return made to a customers credit card, there will be a 3% credit card processing fee. This fee is to cover Hockey Plus for the credit card processing fees incurred from the processing banks.
- For any return in which an item had free shipping, a deduction against the return shall include the cost of the actual shipping amount.
- Customer is responsible for all shipping charges on exchanges, from the customer to Hockey Plus and Hockey Plus back to the customer.
- There are absolutely no returns on Jocks or Under Garments.
- We will process your refund within 7 days of receipt. Please allow up to 2 business days for the credit to appear on your credit card statement.
- All Returns must be shipped back to: 3989 Sunnycrest Drive – Unit C, Harrisburg Pennsylvania 17109
Price Matching Policy
Hockey Plus believes in providing the best pricing available in the business. If you see the same in-stock product on another web site for a lower price, please call 1-800-599-2440 or e-mail us at firstname.lastname@example.org. You will feel confident in knowing Hockey Plus has a no hassle policy for price matching. For any price matching, we do require the competitor to have the product in stock. Due to variable exchange rates, the competitor must be USA based company.