Returns & Exchanges
Hockey Plus does not believe in charging the customer extra fees for the sake of making an easy profit. Please contact customer service if you feel you need any extra help not within these guidelines.
- Please contact Hockey Plus to receive a Return Authorization (RA #) number before retuning any items. No items will be returned without a proper RA #.
- All Returns must be made within 120 days of the original order.
- There are no restocking fees on any type of exchange at Goalies Plus.
- For any return made to a customers credit card, there will be a 3% credit card processing fee. This fee is to cover Hockey Plus for the credit card processing fees incurred from the banks.
- For any return in which the item had free shipping, the actual shipping amount will be deducted from the overall credit of the return.
- Customer is responsible for all shipping charges on exchanges, from the customer to Hockey Plus and Hockey Plus back to the customer. Free shipping offers only apply to the initial order. Free shipping does not apply to returns or exchanges.
- There are no returns on Jocks or Under Garments.
- We will process your refund within 7 days of receipt of the return shipment. Please allow an additional 2 business days for the credit to appear on your credit statement.
Please call Hockey Plus at 1-800-599-2440 X1 or e-mail us at email@example.com to obtain a RA number.